We will only collect such personal data as is necessary to process your order and communicate with you about the progress of your order.
We will only subscribe you to e-mail marketing with your express permission.
You are free to unsubscribe from our e-mail marketing at any time. You can do this from a link on any marketing e-mail sent to you, or by updating your profile in your account section of this website.
What personal information do we collect?
We collect information from you when you register on our website, place an order, subscribe to our e-mail newsletter or fill out the contact form.
When placing an order, registering or making an enquiry on our website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may visit our website without giving us any personal information.
What do we use your information for?
The personal information that you enter on our website may be used in the following ways:
- To process your order
- To communicate with you about the status and progress of your order
- To respond to your enquiry
- To send you our e-mail newsletter if you have requested to receive it
How do we protect your information?
Our entire website is secured and encrypted via Secure Socket Layer (SSL) technology.
Only staff who are processing your order or responding to your enquiry will have access to your data.
We use SagePay as our payment provider, therefore we do not directly see or store your payment card information at any stage.
We store a session cookie on your computer or device which enables us to keep items in your basket, keep you logged in, and record the pages that you've viewed so that we can assist you with finding the products or information that you're looking for.
We do not use any third-party cookies or other tracking services.
Do we disclose any information to outside parties?
Your personal data will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service.
Changes to your personal information
All users of our website may make any changes to their information at any time by logging into the 'Your Account' section. You can subscribe to, or unsubscribe from, our e-mail newsletter from there.
General Data Protection Regulation - GDPR
A new data protection law comes into effect in the UK and EU on the 25th May 2018.
When you subscribe to e-mail marketing with us, before or after this date, you have to give us your express permission by ticking a box to opt-in to the marketing. You can remove your consent for us to send you e-mail marketing at any time from your account page on our website, or by using a link provided in all marketing e-mails.
You can request the removal of your personal data from our database at any time - this is the Right to be Forgotten. We need to keep details of any orders placed with us for a period of 4 years for tax purposes.