MPN Site Documentation - Amazon - Products with incorrect data
If a product that we have listed with Amazon has incorrect data from another seller:
1) Ensure that we haven't stored the incorrect data from Amazon, it may be that removing this from our database and sending the product data to Amazon again is all that is needed to correct the issue.
Otherwise:
2) Set our stock to zero so that we don't get any orders placed for it - keep it out of stock until fixed
They will want a photo of the product with barcode clearly visible.
We can specify the correct data, and also ask Amazon to use our full data by saying:
"We've sent contributions before, please use our contributions as they're all checked and correct."
Notes:
a) Normally products with data quality issues will be corrected within 24-72 hours.
b) Sending these data quality improves our ranking with Amazon, they will see us a more valuable partner.
Coen has highlighted the cancelled order that we told him about to the Seller Performance team so they won't count it against us, although it will still show as cancelled in our statistics.
If we actively let Amazon know about orders which are cancelled for a genuine data-quality reason, this will improve the view they have of us, so it's very important to do this for any order cancelled due to bad product data. We can do this by following the steps above and then sending an e-mail as below:
Subject: Order cancelled due to incorrect information on ASIN detail page
Order ID: 203-3674951-1134748 (EXAMPLE)
Incorrect information: Title, Image, Description etc.
We have raised a case with seller support to update the detail page, but for now we do not want to risk the buyer receiving an item that does not match their expectation.
Can you please take note of this order?
They will simply send you a confirmation mail, and all should be good.
