Returns Policy
If for any reason you are not satisfied with any product bought from this website you may return them to us within 7 days of purchase for a refund or exchange. All items must be returned 'as sold': in reasonable condition, unworn, in original packaging with all tickets attached. If a returned item fails to meet one of these requirements we cannot accept the item back. You can download a customer returns form which explains the returns process and requires you to complete the appropriate section so we know what action to take.
When returning items for exchange an additional postage charge will be required to re-send the exchanged item. When returning an item for refund we are unable to reimburse the return postage charge.
3 EASY STEPS FOR RETURNING YOUR ITEM(S) TO US:
- Fill in the returns form - download our customer returns form.
- Repackage the item(s) securely and enclose the returns form.
- Attach the returns label (found on page 2) to your parcel being sure to fill in the order number and return address and send the parcel back to us at the address shown.
DS Safety cannot accept responsibility for any goods lost in transit. We recommend using a recorded service for greater security. When returning an item we are unable to reimburse the return postage charge.
Carriage Charges
There will be an additional postage charge to re-send exchanged items as outlined below.
UK orders: £5.95 + VAT
European orders: Subject to quote
FAULTY / DEFECTIVE GOODS
If the product has been used for its intended purpose, generally faults will appear within the first three months after purchase. For this reason you may return any faulty item up to three months after the date of purchase. This product will then be professionally inspected for any faults of manufacture and a judgement made. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for a new replacement product or fully refunded. If a product is deemed faulty we will reimburse you with reasonable shipping costs if a receipt is enclosed.
Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after three months of purchase. You may therefore return the item for inspection and assessment. These products may take longer to evaluate as often the manufacturers approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for an inspection are done so at the customers own risk. We cannot guarantee to be able to offer any refund of replacement on products returned to us after this period of time.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.
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